Every CoverShell case is printed to order, just for you. If something isn't right, here's how we sort it out.
You picked the wrong model
Message us within 7 days of delivery with your order number. If the case hasn't been used and is in its original condition and packaging, we print the right case for you. The new delivery is on us.
Your case arrived damaged or badly printed
Send us a photo within 48 hours of delivery. Once checked, we replace your case at no cost.
How it works
- Message us on WhatsApp or from the Contact page.
- Give us your order number, the reason and a photo if needed.
- We confirm the next steps, print your new case and deliver it.
Good to know
- Wait for our confirmation before sending anything back.
- Exchanges depend on the availability of the requested model.
- To avoid mistakes, we confirm your iPhone model on WhatsApp before every print.
Last updated: 26 October 2026.