Returns, Refunds, and Exchanges
At CoverShell, we want you to be completely satisfied with your order. Here are the conditions for return, refund, and exchange requests.
48-Hour Return Request
Any return request must be submitted to CoverShell within a maximum of 48 hours after receiving the order. Please provide your order number, the reason for the return, and, if necessary, attach photographs of the product received.
A request sent after this deadline may be refused, subject to mandatory rights provided by applicable legislation.
Acceptance Conditions
The product must:
- be in the same condition as when delivered, with no signs of use, scratches, damage, or modification;
- be returned with its original intact packaging and all received components;
- be accompanied by proof of purchase or the order number;
- correspond to the product mentioned in the request accepted by CoverShell.
An incomplete, used, damaged, or returned product without its original packaging may be refused.
75% Refund Excluding Delivery Fees
After receipt and inspection of the product, a refund corresponding to 75% of the product's paid price may be granted if all conditions are met.
Initial delivery fees are excluded from the calculation and are not refundable. Any return shipping costs will be communicated upon acceptance of the request.
The refund is processed after the inspection is validated. The time it takes for funds to appear then depends on the payment method and the financial institution involved.
7-Day Exchange
An exchange request can be made within a maximum of 7 days after receiving the order. The product must meet the same condition and packaging requirements as those for a return.
Exchanges are subject to the availability of the requested model. A price difference or additional delivery fees may apply; these will be communicated before confirmation.
Incorrect or Damaged Product Upon Delivery
If you receive an incorrect or visibly damaged product, contact CoverShell within 48 hours with your order number and clear photographs so we can review the request.
Return Procedure
- Contact CoverShell via the Contact or Support page.
- Provide your order number, the reason for the request, and relevant photographs.
- Await our agreement and instructions before sending anything.
- Carefully package the product in its original packaging.
- Upon receipt, CoverShell will inspect the product and confirm the acceptance or refusal of the request.
Any shipment made without prior agreement may not be processed.
Applicable Rights
This policy does not limit the mandatory rights enjoyed by consumers under applicable legislation.
Last updated: August 7, 2026.